Illinois Department of Public HealthJB Pritzker, Governor

Complaints appeals and grievances

If you have concerns about the care provided to you during your stay in a hospital or ambulatory surgery center, you may file a complaint with the Department of Public Health by writing to the following street address or e-mail, or by calling the hotline at 800 252-4343 during regular business hours. You may also wish to first discuss your concerns with the personnel available at the facility.

Address written complaints by mail to:

Illinois Department of Public Health
525 W. Jefferson St. Longterm Care CCR
Springfield, IL 62761-0001

Address e-mail complaints to