Complaints, appeals, and grievances
If you have concerns about the care provided to you during your stay in a hospital or ambulatory surgery center, you may file a complaint with the Department of Public Health by writing to the following street address or e-mail, or by calling the hotline at (800) 252-4343 during regular business hours. You may also wish to first discuss your concerns with the personnel available at the facility. For appeals, please call (217) 782-2043.
Address written complaints by mail to:Illinois Department of Public Health
525 W. Jefferson St. Longterm Care CCR
Springfield, IL 62761-0001
Address e-mail complaints to email@example.com