Seal of Illinois

Illinois Hospital Report Card

and Consumer Guide to Health Care

Complaints, appeals, and grievances

If you have concerns about the care provided to you during your stay in a hospital or ambulatory surgery center, you may file a complaint with the Department of Public Health by writing to the following street address or e-mail, or by calling the hotline at (800) 252-4343 during regular business hours. You may also wish to first discuss your concerns with the personnel available at the facility. For appeals, please call (217) 782-2043.

Address written complaints by mail to:

Illinois Department of Public Health
525 W. Jefferson St. Longterm Care CCR
Springfield, IL 62761-0001

Address e-mail complaints to