Seal of Illinois

Illinois Hospital Report Card

and Consumer Guide to Health Care

Loyola University Medical Center


Patient Experience

Satisfaction Survey Responses

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The data is collected by the Center for Medicare and Medicaid and reported on medicare.gov/hospitalcompare.

Patients Would Definitely Recommend This Hospital to Friends and Family

This measure is used to assess the percentage of respondents who reported whether ("Definitely No," "Probably No," "Probably Yes," or "Definitely Yes") they were willing to recommend this hospital to their family and friends.

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61%
National Average
State Average

Patients Given Information About Recovery At Home

This measure is used to assess the percentage of respondents who reported whether ("Yes" or "No") they were provided specific discharge information.

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85%
National Average
State Average

Patient's Room and Bathroom Always Kept Clean

This measure is used to assess the percentage of respondents who reported their room and bathroom were always kept clean.

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54%
National Average
State Average

Patient's Room Always Kept Quiet At Night

This measure is used to assess the percentage of respondents who reported their room was always kept quiet at night.

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49%
National Average
State Average

Staff Always Explained About Medicines

This measure is used to assess the percentage of respondents who reported that the staff always explained about medicines.

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53%
National Average
State Average

Patients Always Received Help As Soon As They Wanted

This measure is used to assess the percentage of respondents who reported that they always received help as soon as they wanted.

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48%
National Average
State Average

Nurses Always Communicated Well

This measure is used to assess the percentage of respondents who reported their nurses always communicated well.

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72%
National Average
State Average

Doctors Always Communicated Well

This measure is used to assess the percentage of respondents who reported their doctors always communicated well.

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75%
National Average
State Average

Percent of Patients Highly Satisfied

This measure is used to assess adult inpatients' perception of their hospital. Patients rate their hospital on a scale from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible.

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62%
National Average
State Average

Patients who "Strongly Agree" they understood their care when they left the hospital

This measure is used to assess the percentage of respondents who strongly agreed that they understood their care when leaving the hospital

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49%
National Average
State Average